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Privacy Policy

Tri-State Coating, Inc. (Rhino Shield of Missouri and St. Louis) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect your personal information.

Tri-State Coating, Inc.’s Commitment to Security

Tri-State Coating, Inc. encrypts billing information wherever the Tri-State Coating, Inc. requests it online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All Tri-State Coating, Inc. agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with Tri-State Coating, Inc..

Personal Information that Tri-State Coating, Inc. May Collect

Tri-State Coating, Inc. collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. Tri-State Coating, Inc. may also collect business information from sole proprietorships that apply for accreditation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. Tri-State Coating, Inc.’s online complaint form is hosted by the Council of Better Business Bureaus (Tri-State Coating, Inc.), which processes your complaint according to its own privacy and security policies.

Tri-State Coating, Inc. does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our site is designed with the purpose of attracting any person under age 13.

How Tri-State Coating, Inc. May Use Personal Information Collected

Unless you consent, Tri-State Coating, Inc. will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program record keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other Tri-State Coating, Inc. programs and services and about ways to support the Tri-State Coating, Inc.

How Your Information May Be Shared

In order to process complaints against businesses, Tri-State Coating, Inc. will transfer complaints received to the company complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another Tri-State Coating, Inc., in which case the request or inquiry will be transferred to the proper Tri-State Coating, Inc.. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper Tri-State Coating, Inc., if necessary. Consumer inquiries may be forwarded by email, and consumers should recognize this method of transmission may not be secure. Tri-State Coating, Inc. may also share your personal information with the Tri-State Coating, Inc. for Tri-State Coating, Inc. to research industry marketplace practices. Just as in any research we may do, Tri-State Coating, Inc. research will not result in the reporting or publication of any personal information. Tri-State Coating, Inc. never sells or rents personal information.

We will also release personal information under the following circumstances:

· Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;

· Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;

· To appropriate governmental authorities, where warranted by a company’s failure to participate in the Tri-State Coating, Inc.’s advertising self-regulatory process; or

· To appropriate persons, where your communication suggests possible harm to others.

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Tri-State Coating, Inc. uses non-identifying cookies to provide easier site navigation and access to forms. You can still use Tri-State Coating, Inc. site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.